Privacy policy

Effective Date: July 31, 2026

At Didsbury, accessible from our store and website, we are committed to protecting your privacy and ensuring a secure, curated shopping experience.

This Privacy Policy explains how Didsbury ("we," "us," or "our") collects, uses, discloses, and safeguards your personal information when you visit our site, make a purchase, use our services, or communicate with us.

Note: Didsbury is powered by Shopify, which enables us to provide our Services to you. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the processing of your personal data.

1. Information We Collect

We collect information that identifies or can reasonably be linked to you ("Personal Information"). Depending on how you interact with our store, we may collect the following categories:

  • Contact Details: Your full name, shipping address, billing address, phone number, and email address.

  • Financial Information: Credit/debit card numbers, financial account details, payment method, transaction confirmation, and order history.

  • Account Credentials: Username, password, security questions, and shopping preferences.

  • Transaction Details: Products you view, place in your cart, add to your wishlist, purchase, return, or exchange.

  • Communications: Any details or attachments you share when contacting our customer support team.

  • Device & Technical Data: IP address, browser type, network connection, time zone, and unique device identifiers collected automatically.

  • Usage Data: Information on how and when you navigate our website, including pages viewed and click interactions.

2. How We Collect Your Data

We gather information through four primary channels:

  1. Directly from You: When you place an order, create an account, subscribe to our newsletter, or reach out for support.

  2. Automatically (Cookies & Tracking): As you navigate our store, we use cookies, log files, and tracking technologies to analyze device activity.

  3. From Shopify & Service Providers: Through fulfillment partners, payment processors, cloud hosts, and analytics providers operating on our behalf.

  4. From Marketing & Social Media Partners: Through advertising networks and social media integrations you interact with.

3. How We Use Your Personal Information

We process your personal data for legitimate business purposes, including:

  • Fulfilling Orders & Services: Processing payments, managing accounts, shipping orders, handling returns/exchanges, and providing personalized product recommendations.

  • Marketing & Promotions: Sending promotional updates, special offers, and personalized ads via email or online media based on your browsing history.

  • Security & Fraud Prevention: Authenticating accounts, securing payments, preventing unauthorized access, and investigating suspicious activities.

  • Customer Support: Responding to inquiries, resolving issues, and maintaining seamless customer relationships.

  • Legal & Regulatory Compliance: Complying with court orders, subpoenas, tax obligations, and enforcing our terms.

4. How We Disclose Personal Information

We do not sell your personal data for money. However, we may share information with trusted third parties to run our store effectively:

  • Shopify & Service Providers: Third-party vendors handling IT infrastructure, payment gateways, data analytics, shipping, and cloud storage.

  • Advertising & Marketing Partners: Partners (including Shopify Audiences) that assist us in showing you relevant ads on external platforms.

  • Corporate Group & Affiliates: Internal business entities operating under standard privacy controls.

  • Legal & Business Transfers: During corporate mergers, acquisitions, bankruptcy proceedings, or when complying with law enforcement requests.

5. Relationship with Shopify

Our store is hosted by Shopify Inc. Shopify processes your data to deliver, protect, and enhance our services.

Additionally, we utilize enhanced Shopify features that combine interaction data across multiple merchants to optimize personalized shopping and security. In these instances, Shopify acts as an independent data controller.

6. Third-Party Links & Social Media

Our store may contain links to external third-party websites or social media widgets. We are not responsible for the privacy practices, security, or content of external sites. Any information you share on public platforms or external channels is subject to the privacy policies of those respective third parties.

7. Children's Data

Our Services are intended strictly for adults and are not directed to children under the age of majority in your jurisdiction. We do not knowingly collect or sell personal information belonging to minors under 16 years of age. If you are a parent or guardian and believe your child has submitted personal data to us, please contact us immediately to request deletion.

8. Data Security & Retention

While we implement industry-standard encryption and security measures, no transmission over the internet can be guaranteed as 100% secure. We advise against sending sensitive passwords or credit card data via unencrypted communication channels.

We retain your personal information only as long as necessary to maintain your account, fulfill orders, comply with legal obligations, or resolve disputes.

9. Your Rights and Choices

Depending on your geographic location (e.g., European Economic Area, UK, California, or other US states), you may hold specific privacy rights:

  • Right to Access / Know: Request details on the personal data we hold about you.

  • Right to Delete: Request full erasure of your personal data.

  • Right to Correct: Request updates to incorrect or incomplete information.

  • Right to Data Portability: Request a copy of your data in a structured, portable format.

  • Right to Opt-Out: Request to opt-out of targeted advertising or data sharing.

  • Unsubscribe from Marketing: Click the "Unsubscribe" link at the bottom of any promotional email to stop receiving marketing messages (you will still receive transactional updates regarding your orders).

To exercise any of these rights, please submit a request using the contact details provided below. We will verify your identity before completing the request.

10. International Data Transfers

Your information may be transferred, stored, and processed outside your home country. For transfers outside the European Economic Area (EEA) or the United Kingdom, we rely on legally recognized mechanisms such as standard contractual clauses (SCCs) to ensure your data remains protected.

11. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in legal, operational, or technical requirements. Any revised version will be published on this page with an updated "Effective Date".

12. Contact Us

If you have questions, feedback, complaints, or wish to exercise your privacy rights, please reach out to us: