Refund policy

Last Updated: July 31, 2026

At Didsbury, customer satisfaction is our highest priority. We take great pride in the quality, craft, and finish of our products. If you are not entirely satisfied with your purchase, we are here to assist you with hassle-free returns and exchanges.

1. Return Window & Eligibility

We offer a 14-day return policy, which means you have 14 days after receiving your order to request a return.

To be eligible for a return, your item must meet the following conditions:

  • The item must be unworn, unused, and in its original condition without any signs of wear, damage, or alteration.

  • The item must be returned in its original packaging, including any boxes, pouches, protective covers, care cards, or authenticity documentation.

  • You must provide a valid receipt or proof of purchase (Order Number).

2. Non-Returnable & Final Sale Items

To maintain hygiene and product integrity, certain items cannot be returned or exchanged:

  • Custom, Engraved, or Personalized Pieces: Items made to order or specifically modified/engraved.

  • Earrings & Pierced Jewelry: Non-returnable due to hygiene and health standards.

  • Gift Cards: Non-refundable under any circumstances.

  • Items Marked as "Final Sale": Items bought during clear-out sales or specified promotional events.

3. How to Initiate a Return

  1. Contact Us: Send an email to josephdidsbury@gmail.com with your Order Number, details of the item(s) you wish to return, and the reason for the return.

  2. Review & Approval: Our customer support team will review your request. Once approved, we will provide you with the return address and step-by-step instructions.

  3. Pack & Ship: Securely package your item in its original box and shipping material to prevent damage during transit.

Important: Items sent back to us without first requesting a return will not be accepted.

4. Return Shipping Fees

  • Customer Responsibility: Customers are responsible for paying the shipping costs for returning items unless the item arrived damaged or incorrect.

  • Tracking & Delivery: We strongly recommend using a trackable shipping service or purchasing shipping insurance. Didsbury is not responsible for items lost or damaged in transit back to us.

5. Damages, Defective, or Incorrect Items

Please inspect your order upon receipt. If your item is defective, damaged in transit, or if you receive the wrong piece, contact us immediately within 48 hours of delivery at josephdidsbury@gmail.com with:

  • Clear photographs of the issue/defect.

  • A photo of the outer shipping box/packaging.

Once verified, we will arrange a replacement or issue a full refund at no additional cost to you, including shipping fees.

6. Exchanges

The fastest way to exchange an item for a different color, size, or style is to return the original item following the return process. Once your return is accepted, you can make a separate purchase for the new item on our online store.

7. Refunds & Inspection Process

  • Inspection: Once your return is received at our center, our team will inspect the item to verify its condition against our quality control standards.

  • Approval Notice: We will notify you via email whether your refund has been approved or rejected.

  • Processing: If approved, your refund will be automatically issued back to your original payment method within 5 to 7 business days.

Please note: Your bank or credit card provider may take additional time (typically 3 to 10 business days) to process and post the refund to your statement.

8. Contact Information

For any questions regarding returns, refunds, or exchanges, please contact our support team: