Shipping policy

Last Updated: July 31, 2026

At Didsbury, every order is handled with care and attention to detail. We strive to process and deliver your orders as quickly and securely as possible. Below you will find all the details regarding our shipping options, rates, processing times, and tracking procedures.

1. Order Processing Times

  • Standard Orders: All standard orders are processed within 1 to 2 business days (excluding weekends and major holidays) after receiving your order confirmation email.

  • Custom & Engraved Orders: Personalized or custom-crafted items require an additional 3 to 5 business days for preparation before shipment.

  • Order Confirmation: Once your order is placed, you will receive an automatic confirmation email. A secondary email containing your tracking details will be sent once the order leaves our facility.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout based on your delivery address and chosen shipping speed.

United States (Domestic Shipping)

Shipping Method Estimated Delivery Time Cost
Standard Ground Shipping 3 – 5 Business Days FREE on orders over $75 / $4.99 flat rate
Express Shipping 1 – 2 Business Days $14.99

International Shipping

We ship internationally to select countries across Europe, the UK, Canada, Australia, and worldwide.

Shipping Region Estimated Delivery Time Cost
Canada & UK 5 – 9 Business Days Calculated at Checkout
Rest of the World 7 – 14 Business Days Calculated at Checkout

3. Order Tracking

Once your order has shipped, you will receive an email notification from us containing a tracking number that you can use to check its status. Please allow 24 to 48 hours for the tracking information to update on the carrier's portal.

You can also track your package directly on our website via your account or by clicking the link provided in your shipment confirmation email.

4. Customs, Duties, and Taxes (International Orders)

  • Didsbury is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the sole responsibility of the customer (tariffs, taxes, VAT, duties, etc.).

  • If an international package is refused or returned due to unpaid customs fees, shipping charges and any return fees incurred by Didsbury will be deducted from your total refund amount.

5. Shipping Address Modifications & Errors

Please ensure your shipping address is entered correctly at checkout.

  • If you notice an error in your shipping address, please contact us immediately at josephdidsbury@gmail.com within 2 hours of placing your order.

  • We cannot guarantee address updates once an order has been dispatched to the carrier. Didsbury is not responsible for packages delivered to incorrectly provided addresses.

6. Delayed, Lost, or Stolen Packages

While we partner with reliable carriers, occasional delays due to weather, high holiday volumes, or carrier interruptions may occur.

  • Delayed Shipments: If your order hasn't arrived within 7 business days after the estimated delivery date, please reach out to us so we can investigate with the courier.

  • Marked as Delivered but Not Received: If your tracking status states that your package was delivered, but you haven't received it:

    1. Check around your property, porch, and with neighbors.

    2. Wait 24 hours (some carriers mark items delivered prematurely during route completion).

    3. Contact the local post office/courier directly.

    4. If still missing, notify our team at josephdidsbury@gmail.com so we can assist you in filing a carrier claim.

7. Contact Information

If you have any questions or concerns regarding the delivery of your order, please reach out to our customer service team: